Claim A Prize

Beginning June 1, 2021:

Claim Center lobby hours of operations are Tuesday, Wednesday,  & Thursday from 10:00 a.m. – 3:00 p.m.

The Claim Center is closed Monday & Friday.

Call 505-342-7561 between 8 a.m. and 5 p.m., Monday through Friday, to schedule an appointment if your claim is over $600 and the Claim Center is closed.

Players may claim prizes up to $600 at a New Mexico Lottery retailer.

Players must wear masks to Claim Center appointments.

Winning tickets up to $99,999 may be claimed by mail.

Tickets must be signed, postmarked on or prior to the claim expiration date and mailed with a completed claim form to:

New Mexico Lottery

P.O. Box 93190

​Albuquerque, NM 87199-3190

For detailed claim information and a printable Lottery claim form, please read below. Lottery Customer Service is available to answer questions by email at custservice@nmlottery.com or by phone at 505-342-7565 between 8 a.m. and 5 p.m., Monday through Friday.

How to claim a prize

  • Sign your ticket so only you can claim it. The ticket is a bearer instrument until signed.
  • All drawing game prizes must be claimed within 90 days from the date of the drawing or the first business day after the 90th day if the Lottery is not open for business.
  • All Scratcher prizes must be claimed within 90 days of the announced end of game or the first business day after the 90th day if the Lottery is not open for business.
    Click here for Scratcher end dates.
  • To claim a prize of:
    • $100,000+:
      must be claimed in person at Lottery headquarters.
    • $601 – $99,999:
      must be claimed at Lottery headquarters or mailed with a completed claim form to:
      New Mexico Lottery
      P.O. Box 93190
      ​Albuquerque, NM 87199-3190
    • $1 – $600:
      may be claimed at a New Mexico Lottery retailer or by mailing to the New Mexico Lottery. No claim form is required.
  • Payment of prizes of $1 million or more may be delayed for periods of three weeks, or more, from the date of validation of the original winning ticket.

Claim forms

Remember, claim forms are only required for prizes of $601 or more. Players may claim prizes up to $600 at a lottery retail location.

Fill out and mail with the signed original ticket to:

New Mexico Lottery
P.O. Box 93190
Albuquerque, NM 87199-3190

Lottery Headquarters

4511 Osuna Rd. NE
Albuquerque, NM 87109
(North of the Studio 6 Motel)

Due to COVID-19, the Lottery Claim Center has adjusted operations until further notice.

Players must wear masks to Claim Center appointments.

Call (505) 342-7600 for more information.
TDD: (505) 342-7535
Customer service phone hours: Monday – Friday 8 am – 5 pm MST