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Valles Caldera

New Mexico Lottery Operations

03/17/2020

ALBUQUERQUE– In light of recent COVID-19 developments, the New Mexico Lottery wants to assure the public that services for players and retailers continue to be provided. The Lottery is delivering and selling tickets, and Lottery retailers continue to receive deliveries so that their ability to sell remains unaffected. 

Winning tickets can be claimed via mail or at Lottery headquarters. The Lottery’s Claim Center hours are being adjusted to 9 AM – 1 PM Tuesday through Thursday until further notice.

The situation is being closely monitored and any changes will be conveyed to the public. 

The health and safety of our community, players and staff is of utmost importance and we are taking precautions with safe handling of product and regular cleaning of our claim center office. 

The Lottery has a Business Continuity and Disaster Recovery Plan and is prepared to adjust operations as the situation evolves. Staffing may be limited, Claim Center office hours may continue to be adjusted, staff may work remotely, and promotional drawings and claim periods may need to be adjusted.

For up-to-date business and claim center hours, retailers and players may visit the Lottery website at www.nmlottery.com, the Lottery Facebook page at www.facebook.com/nmlottery or call customer service at (505) 342-7600.

The Lottery will continue to update the public as the situation develops and thanks everyone for their patience and understanding.

Legislative Lottery Scholarships

All profits from the sale of New Mexico Lottery games fund an in-state college tuition assistance program. Since 1996, the New Mexico Lottery has raised $843 million for education and more than 128,000 students have attended college on Legislative Lottery Scholarships. 

More information about Legislative Lottery Scholarships is available at www.nmlottery.com.

Follow the New Mexico Lottery on Facebook (www.facebook.com/nmlottery)

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