Customer Service Claims Specialist
The Customer Service Claims Specialist is responsible for processing winning lottery ticket and promotional claims as well as selling tickets and providing customer service to players and retailers.
Claims Center Processing:
- Receives, validates, and processes winning lottery ticket claims for payment from walk-in and mail-in customers.
- Processes payments for second-chance and promotional drawings.
- Sells lottery tickets to walk-in customers.
- Maintains the instant ticket inventory in the Claims Center, including maintaining ticket dispensers and the self-service vending machine.
- Plans and facilitates Claims Center second-chance drawings and promotions.
- Reconciles Claims Center cash on daily basis against ticket validations, ticket sales, and activated instant ticket inventory.
- Documents invalid tickets received and reports any incidents.
- Assists with incoming and outbound customer service calls with retailers, players, Lottery employees, and the general public.
- Assists with placing retailer instant ticket orders and associated communications.
- Assists with Retailer Licensing procedures, including incoming and outbound calls as needed.
High school education or equivalency is required. Incumbent must possess sufficient prior working experience wherein ability to perform the position’s functions have been amply demonstrated. Please submit your letter of interest and resume to: New Mexico Lottery Authority, HR Department, P.O. Box 93130, Alb., NM 87199-3130 or fax to: (505) 342-7525 or email to email@example.com. EEOE
The New Mexico Lottery is accepting resumes for the full-time position of Graphic Designer. Job duties include, but are not limited to, graphic design, signage creation and installation, photography, audio and video production, and animated motion graphics. Must be able to work in a high-security environment and pass an extensive security background check. A Bachelor’s degree is required. A degree in Marketing, Design or Communications is preferred. Applicant must possess sufficient experience wherein the ability to perform the position’s duties has been adequately demonstrated. Please submit your letter of interest, resume and a link to a digital portfolio to: New Mexico Lottery Authority, HR Department, P.O. Box 93130, Alb., NM 87199-3130 or fax to: (505) 342-7525 or email to firstname.lastname@example.org. EEOE
Deputy Director of Finance
The New Mexico Lottery Authority (NMLA) is seeking to fill a position as the Deputy Director of Finance. The successful candidate will provide for future “Succession Readiness” through comprehensive training provided by the Director of Finance.
SALARY RANGE: $60,651 – $103,106
RESPONSIBILITIES: Job duties include, but are not limited to, assisting with the day-to-day accounting and financial functions, including accounts payable, integration of accounts receivable, cash and game transactions into the GP accounting system, month-end and year-end closing, capital asset accounting, retailer accounting, and tax reporting; assisting with payroll preparation; assisting with compliance with internal accounting and financial policies, generally accepted accounting principles, and laws and regulations; assisting with the annual financial audit; planning, directing, and consolidating the budgets for all Lottery divisions and budgetary compliance and control for the Lottery; and managing employees directly reporting to the Deputy Director. Participates in drafting and analyzing financial policies and related RFPs (Request for Proposals). Trains with supervisor to learn all functions of the Director of Finance position for “Succession Readiness” and assumes responsibility for the operation of the Finance Division when the Director of Finance is not present. Provides oral and written analytical reports to the CEO, Board of Directors, and other applicable groups as may be necessary or assigned.
QUALIFICATIONS: Bachelor’s degree and Certification in Public Accounting are required. Must possess at least ten years’ experience in an accounting environment wherein ability to perform the position’s functions has been adequately demonstrated; however, up to three years may be offset by other applicable education and employment factors. Must have advanced professional knowledge of financial accounting, including GASB, accounting systems, internal controls, and financial management and administration of budgetary and fiscal affairs. At least five years’ experience in the direct preparation of financial statements, notes to the financial statements, and the Management Discussion and Analysis for a financial audit report; the direct preparation of company annual budgets; and the direct supervision of employees is preferred.
Please submit your letter of interest and resume to: New Mexico Lottery Authority, HR Department, P.O. Box 93130, Alb., NM 87199-3130 or fax to: (505) 342-7525 or email to email@example.com. EEOE