Desktop Support Technician
The New Mexico Lottery Authority (NMLA) has a full-time position available as a Tier One desktop support technician. Duties include, but are not limited to, providing hardware and software technical assistance to computer users either in person, via telephone or electronically; installing and maintaining desktops/printers and associated applications; and assisting the network administrator in daily operations. This position will require an aptitude for working with desktop and server operating systems to undertake analysis, diagnosis and resolution of problems. Associate degree in IT strongly preferred. However, a combination of education, certifications and three to five years past relevant work experience is acceptable. Proficiency in Microsoft Office products is essential. Must be able to work in a high security environment and be able to pass an extensive background check. Position open until filled. Resumes can be mailed to: HR Department, P.O. Box 93130, Alb., NM 87199-3130; or emailed to HR@nmlottery.com. Resumes may also be faxed to 505-342-7525. EEOE
Customer Service Supervisor
The New Mexico Lottery Authority (NMLA) has a full-time position available; duties include but are not limited to: supervising and directly overseeing the tasks, duties and activities of the Customer Service Representatives (CSRs) engaged in servicing scratcher inventory needs of lottery retailers. Reviews and conducts performance measurements on CSRs. Handles escalated player and retailer calls and other customer service functions related to lottery/retailer activity. Responsible for all aspects of the NMLA retailer licensing. High school education or equivalency is required; incumbent must possess sufficient prior work experience in customer relations or similar human interactive positions wherein the skills and abilities to perform the position’s duties have been amply demonstrated; Bilingual in Spanish-English is and supervisory experience is a plus. The NMLA offers a competitive benefit package, which includes medical, dental, short-term disability, long-term disability. Must be able to pass an extensive background check and able to work in a high security environment. Must posses a valid NM driver’s license. Position open until filled. Send resumes to: HR Department, P.O: 93130, Albuquerque, NM 87199-3130; apply online to HR@nmlottery.com, or FAX to 505-342-7525. EEOE
Graphic Design Internship 2015
The Graphic Design Intern will create and produce graphics such as signage and digital animated graphics and videos to promote the New Mexico Lottery, its winners, its products and its beneficiaries.
Coursework in Photoshop, Illustrator, and InDesign is required. Adobe Premiere and digital animation coursework is preferred. Ability to operate large format printer and photography and video experience is a plus.
The Graphic Design Intern must be able to work 40 hours a week including weekends and holidays. This is a paid 10-week position beginning in late May/early June 2015. The intern must be a highly creative and motivated individual. Due to a wide variety of marketing department initiatives, the intern must be flexible and a team player. Additionally, he/she must be a self-starter and have leadership skills.
Must be creative and possess well-developed design abilities using computerized equipment and specialized software. The ideal candidate must also be capable of using a variety of tools including, but not limited to, hand tools, power tools, and cutting instruments. The ability to manage many projects in parallel is necessary.
- Produces graphics for use in various formats including digital animation, videos and printed materials
- Prints and builds signage
- Prints color copy print jobs; folds, stuffs and labels printouts
- Installs Lottery signage at Lottery retail locations
- Designs and updates lottery printed informational materials
- Assists graphic designers with production of digital ads
- Creates graphics for Facebook posts
- Designs, prints and posts Lottery-themed displays and posters in Lottery Claim Center
- Assists with production of winner videos
- Print, trim and ship winner awareness posters
- Edits and crops winner photos
- Assists with special events and promotions as assigned, including packing, set-up, tear down, dressing up as a lottery mascot, and distributing Lottery materials.
- Pack/ship prizes for promotions
- Photographs and films winners, events, promotions and products
- Assists with administrative tasks
Must be able to work in a high security environment, be able to pass an extensive background check. Position open until filled. Send resumes to: HR Department, P.O 93130, Alb., NM 87199-3130; or apply online to HR@nmlottery.com, FAX to 505-342-7525. EEOE